Horizon’s Mechanical Engineering Consultant Albert Wodar was invited to help understand the complex heating system being investigated by The One Show’s journalists.
A number of local residents in the Falkirk area of Scotland have been facing unexpectedly high heating bills. Albert helps the families work out why this is happening and how to resolve the issue.
Watch full segment here
See a shorter clip on Twitter Falkirk Energy
Follow the conversation at @BBCTheOneShow and online at #FalkirkEnergy #FuelPoverty #Horizoning #HeatingHero